Terms and Conditions
These are the terms and conditions by which Elevate Sports & Remedial Massage provides a sports/remedial massage service to you.
Accepting these terms and conditions
By embarking on a treatment or course of treatment with Elevate Sports & Remedial Massage, you agree to these terms and conditions.
About Sports/Remedial Massage
Massage is a treatment which aims to relax, revive and heal the body. Using hands-on movements and manipulation of the soft tissues and muscles in the body, massage therapy works to promote healing and enhance a person’s overall well-being.
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Treatments from Elevate Sports & Remedial Massage aim to make a positive change to our clients. It is not possible for us to guarantee results however we will ensure every effort is made to support client’s needs and requirements.
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Our treatments are based on our understanding of best practice within the industry and our goal is to help manage your symptoms.
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We will refer you to another practitioner if we believe your symptoms cannot be managed within our scope of practice.
Medical History
During your initial consultation, we will complete a consultation form which includes all previous medical history, and we ask for your written consent to receive treatment. You must provide Elevate Sports & Remedial Massage with correct information about your medical history and update us if it changes during your treatment program.
This is to ensure the treatment you are receiving is appropriate for the client.
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Contraindications and referrals
As a Sports Massage Therapist our scope of training does not cover diagnosis of injury, illness or any other physical/medical disorder. We reserve the right to refuse treatment if we deem there to be contraindications to the treatment that could be harmful to you, the client. We will refer you to other medical professionals where appropriate and it is the client’s responsibility and right to follow this advice or not.
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If you are in any doubt about any conditions that you feel might contraindicate a sports/remedial massage, please contact Elevate Sports & Remedial Massage in advance and we will happily discuss the best course of action.
Duration of treatments
Treatments will follow the duration appropriate to the product purchased.
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Course of treatment
We will review progress with you and evaluate your improvement before the start of each follow-up treatment. If we feel your needs are beyond our scope of practice, we may refer you to a specialist practitioner. We will discuss this with you during treatment.
Liability
Elevate Sports & Remedial Massage will not be held liable for any damage that may be caused because of your failure to disclose medical details that may make treatment inappropriate.
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​Payment and cancellation policy
Payment for treatments must be made in full either in advance or following your treatment.
Our cancellation policy is as follows,
Within 24hrs – 50% of treatment fees
Within 12hrs – 100% of treatment fees
No show – 100% of fee
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If you are late for an appointment, it may result in a shorter session and will still be charged at the full amount. This will be at the therapist’s discretion.
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Location of sessions
Massage therapy sessions are conducted in your own home or workplace. Please ensure there is ample space to house a massage bed and allow free movement for the therapist.
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Contact methods
You agree to us contacting you via email and/or text message. If you prefer a different contact method, please contact Elevate Sports & Remedial Massage at elevatesportsmassage@gmail.com.
Appointment confirmation
Once a session has been booked, Elevate Sports & Remedial Massage will send you an email to confirm your appointment using the details you have provided.
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Appointment payment
Payment can be made in advance or card payments. Cash is also accepted.
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​​Enquiries or complaints
If you have any enquiries or complaints email: elevatesportsmassage@gmail.com